Logistics

Data Connection with DHL

Service Planet has an active data link with DHL. This means that from the Melissan web portal, you as a user will be offered the ability to create and track shipments.

From the web portal a shipping label is generated which can be printed out and stuck on the product. Upon collection, the driver can scan the label and thus the shipment will be initiated further.

You can find the following information on the shipping label:

• Shipper address information the product is being shipped from

• Recipient information the product is to be sent to (Service Planet)

• CASE reference number

• Date of shipment creation

• Track and trace number

• Various barcodes according to DHL standard

• Track and trace

• From the Melissan you will be offered the ability to track and trace the shipment in real time.

Return logistics

After treatment, the product will also be returned by Service Planet with DHL. This return shipment can also be tracked again from the Melissan web portal in the same CASE in which the handling took place.

Packaging instructions

You are responsible for packing the product correctly. We recommend following the following packing instructions to ensure that products arrive in good condition!